Staff


Click on one of the people below to find out more information.

  • Colleen Arbour Chapleski ,
    Dealer Principal

    Colleen Arbour Chapleski is the owner/operator at Dean Arbour Ford of Tawas. She has been in the automotive industry for 30 years, all with Dean Arbour. She started out as the F&I manager in our Pinconning store, then attended NADA Dealer Academy and graduated in 1987. Upon completion she worked as office manager in Pinconning before the addition of the Tawas Ford store. Following in her father Dean Arbour's, footsteps she is passionate about the car business. In her time here, the store has been a proud recipient of the Ford President's Award for 23 consecutive years, being recognized for outstanding customer service and satisfaction. Colleen was named President of the Michigan Automobile Dealers Association (MADA) in 2018 and is the first female president! She loves Dean Arbour Ford because of the caring employees who are customer driven and work as a team plus the overall family atmosphere.

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  • John Roulo ,
    General Manager
    (989) 362-3489

    John has been in the automotive industry and with Dean Arbour Ford for 22 years! He is a huge asset to our team, having worked in sales, as finance manager, sales manager and now general manager. In his time here he has received Employee of the quarter, the Diplomat Society Honor Award and the Ambassador Award. John loves Dean Arbour because everyone here is part of a team that strives to take care of the customer!

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  • Kelly Smith ,
    Business Manager
    (989) 362-3489

    My name is Kelly Smith & I have been in the automotive industry and a team member of Dean Arbour Ford for 17 years! I previously worked in the sales department for 10 years and has since been promoted to Finance Manager. My husband and I have 2 grandchildren and enjoy spending time with them, as well as traveling. I especially love traveling in the "street rods" my husband restores! I love Dean Arbour Ford because of "The Team" and because it is all about customer satisfaction!  

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  • Bob Walter ,
    Service Manager
    (989) 362-3489

    Bob has been in the automotive industry for 19 years and he has been a member of Dean Arbour Ford for 10 of those years. He was a service advisor for four years before being promoted to service manager. Bob is a Ford master certified service manager. He has won the E2 employee excellence award five years in row. Bob loves Dean Arbour Ford because it is home of the President's Award for 21 consecutive years. He loves the fact that the customers and employees come before anything else and that it has been family owned and operated since 1970!

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  • Tina Winchell ,
    Parts Manager
    (989) 362-3489

    Tina has been in the automotive industry for 22 years, 19 of which have been spent at Dean Arbour Ford. She is a Master Certified Parts Manager. Tina has received both employee of the month and employee of the quarter awards. Recently in 2016 she received Employee of the Year! She loves Dean Arbour because it is "willing to give a person a chance" and it is a fun place to work!

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  • Sharon Yates,
    Office Manager
    (989) 362-3489

    Sharon has been with Dean Arbour Ford of Tawas for 4 years. While here she has worked in public relations, as a title clerk and cashier and recently promoted to Office Manager! Since she has been here she has been awarded the employee of the quarter award! Sharon loves Dean Arbour Ford because "the people she works with here are super!"

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  • Pam Baker,
    Customer Relations

    Pam has been in the automotive industry for 11 years, all of which have been spent with Dean Arbour Ford. Pam has been our receptionist, title clerk and cashier and is currently our employee relations manager. She has received our employee of the month award numerous times, and recently received Employee of the Quarter. Pam loves Dean Arbour Ford because "there has always been a feeling of family here, from the wash rack to Colleen, our Dealer Principal".

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  • Ali Chapleski,
    Internet Marketing Manager

    Hi my name is Ali and I have been working at Dean Arbour going on 3 years. I grew up in Tawas and after graduating high school went to Michigan State University. I moved back after graduation to join the family business and I am now a 3rd generation to follow in my Papa, Dean Arbours, footsteps! I spend my free time coaching volleyball & I absolutely love it! Along with coaching you can find me hanging out with my dog, Sadie, hanging out with friends, enjoying Northern Michigan summers or cheering on the Spartans (Go Green!) I love working for the Dean Arbour organization not only because it is family, but because we truly care about our customers and community and have a fun-family atmosphere!

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  • Tony Nickell,
    Express Lane®Manager
    (989) 362-3489

    Tony has been in the automotive industry for 24 years, and he has been a member of the Dean Arbour Ford team for 2 years. He manages the "Deans Express Lane". He was awarded our employee of the quarter award in 2015. Tony loves Dean Arbour Ford because it has been in Tawas for as long as he can remember. Dean Arbour Ford has always held high standards for quality work and customer service. and he says this is what motivated him to want to be a part of Dean Arbour Ford!

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  • Barb Robertson ,
    Sales Consultant / Employee Relations
    (989) 362-3489

    Hi my name is Barb and I have been selling Ford Motor Company vehicles since 1979 and I have been with the Dean Arbour organization since 1988! When I am not at the dealership you can find me at the gym, or swimming, or running through the woods with my best furry friend, Cary! (my dog). I am here to cake care of you and help you make an informed buying decision, so stop in and ask for me!! 

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  • Charlie Smith ,
    Sales Consultant
    (989) 362-3489

    For those who don't know me, my name is Charlie Smith, I've been blessed by God beyond belief! I married Kim, my high school sweetheart over 40 years ago! I have two great daughters, Jessica and Alissa, who have accomplished more then any dad could ever hope for. I have two grand daughters, Katelyn and Elizabeth, who are everything to me. Couldn't imagine life with out them. 

    P.S. I have been the dealerships top salesman for 28 years in a row. Only 20 more to go! As for working at Dean Arbour Ford, Colleen and our whole team make it awesome!! I wouldn't want to work anywhere else. 

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  • Sharon Muckenthaler, Sales Consultant
    (989) 362-3489

    Hi my name is Sharon Muckenthaler and I have been in the automotive business for 10 years. I am originally from downstate, but my automotive career actually started right here at Dean Arbour! In 2000 my husband and I moved to Charlotte, NC. We recently moved back in 2017 - as they say there is no place like home! I was happy to return back to Dean Arbour and see most of the same smiling faces that were here when I left! I am blessed with two children, a daughter and a son, who keep me busy with their sports! In my free time I enjoy making memories with friends and family, running, mountain biking and being on the water. I love working at Dean Arbour Ford for the family atmosphere and terrific team. I am happy to help you with your next vehicle purchase so ask for me!!

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  • Craig Herriman ,
    Sales Consultant
    (989) 362-3489

    Craig has been in the automotive industry and with Dean Arbour for 17 years. He has worked in both the finance and sales departments and has been awarded employee of the month four times, along with employee of the quarter. Craig says Dean Arbour is special because "having lived here all my life it feels good to take care of the locals. Dean Arbour is a good place to work and good people to work for."

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  • Brandon Taylor,
    Sales Consultant
    (989) 362-3489

    My name is Brandon Taylor and I am the newest member of the Dean Arbour Family! I am extremely excited to add my own twist to the buying process of your vehicle purchases! I'm happily married and have two beautiful daughters. We enjoy spending our time as a family, hunting and doing all things outdoors. I also enjoy serving my community as an active member of the Oscoda Township Fire Department!

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  • Casey Sweet ,
    Sales Consultant
    (989) 362-3489

    My name is Casey Sweet and I have worked in the automotive industry for 17 years and I have spent 15 of those years in the sales department with the Dean Arbour family. I have three kids and I spend most of my time running around with my oldest son who plays hockey and baseball. I enjoy watching him play just as much as he likes playing. My other two children are twins and they keep me busy the rest of my time! I love Dean Arbour for the great popcorn, coffee and family atmosphere so stop in and ask for me!

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  • Sandi Beckley ,
    Receptionist

    Sandi has been in the automotive industry for 28 years, and with Dean Arbour Ford for 16 years. While here she has received employee of the month and employee of the quarter twice. Sandi loves Dean Arbour because she "has always felt like family here and the people who work here are great!"

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  • Bill Leslie,
    Parts Counterperson
    (989) 362-3489


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  • Melissa Goodman,
    Service Advisor
    (989) 362-3489

    Melissa has been in the automotive industry and with Dean Arbour for 7 years. She has worked in both the office and in the service department. She is a Master Certified service advisor. Melissa loves Dean Arbour because of the great team that works together to get the customers taken care of!

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  • Jim Meadows ,
    Service Advisor

    Jim has been in the automotive industry for 24 years and he has been with Dean Arbour for 8 years. Jim is a Master Certified service advisor. While here he has received the Ford Detroit Region Citi Bank Visa Champion award in 2012, the Ford E2 Employee Excellence award twice for level 4 in 2013 and 2014 and also for level 3 in 2015. He received employee of the quarter in 2012 and employee of the year in 2013. Jim loves Dean Arbour because of the excellent team and family oriented environment. Along with having all the tools necessary to succeed, everyone strives to be the best!

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  • Rick Neier ,
    Senior Master Technician

    Rick has been in the automotive business for 44 years! He started working with the Dean Arbour family in 1986 in the pinconning store. He worked as a technician and service manager. He has been in the Tawas store since 1995. He is a Senior Master Technician. He won 3rd place in the PTS technician challenge/Detroit district 2015, and 3rd place overall both 2014 and 2015. Rick loves Dean Arbour Ford because it is family oriented, and overall a great place to work!

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  • Dan Katterman, Technician
    (989) 362-3489


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  • Mike Westcott ,
    Master Technician

    Mike has been in the automotive industry for 26 years, and he has been with Dean Arbour for 24 of those years. He first started in wash rack and then became a technician within just a few months. He is a Ford Certified Master technician and has been awarded Employee of the month multiple times. Mike chose Dean Arbour because he always wanted to work on vehicles, Fords especially, and because it was the hometown Ford Dealer that has been Family owned and operated for 46 years!

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  • Rich Muckenthaler, Technician
    (989) 362-3489


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  • Anthony Kushner, Technician

    Anthony has been in the automotive industry and with Dean Arbour for 8 years. He spent three years in wash rack before becoming a technician. He has received the Ford certificate of achievement in electrical diagnosis and repair and he is state certified in engine repair, front end and steering, and brakes. Anthony loves working at Dean Arbour because he came from a Ford family and he wanted to be able to fix them!

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  • Emil A. Tamm II,
    Detail Department

    Emil has been in the automotive industry and with Dean Arbour for about 4 years. He has worked as a porter and in the detail department. Emil loves Dean Arbour because of the "fantastic people, 20+ years in a row as President's Award winners says it all. We are the best!"

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  • Justin Clement,
    Detail Department

    Justin has been in the automotive industry for about five years, and with Dean Arbour for one. He has worked as a porter, in quick lube and in the detail department. In his time here Justin has won employee of the quarter. Justin loves Dean Arbour because it is a family oriented environment, and well known for customer service and satisfaction!

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