Ford

55 W M-55
Directions Tawas City, MI 48763

  • Sales: (888) 690-4710
  • Service: (888) 634-1474
  • Parts: (888) 468-1910

Staff


Click on one of the people below to find out more information.

  • Colleen Arbour Chapleski ,
    Dealer Principal

    Colleen Arbour Chapleski is the owner/operator at Dean Arbour Ford of Tawas. She has been in the automotive industry for 29 years, all with Dean Arbour. She started out as the F&I manager in our Pinconning store, then attended NADA Dealer Academy and graduated in 1987. Upon completion she worked as office manager in Pinconning before the addition of the Tawas Ford store. Following in her father Dean Arbour's, footsteps she is passionate about the car business. In her time here the store has been a proud recipient of the Ford President's Award for 21 consecutive years, being recognized for outstanding customer service and satisfaction. Colleen loves Dean Arbour Ford because of the caring employees who are customer driven and work as a team plus the overall family atmosphere. Stop in and say hi to Colleen!

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  • John Roulo ,
    General Manager
    (989) 362-3489

    John has been in the automotive industry and with Dean Arbour Ford for 20 years! He is a huge asset to our team, having worked in sales, as finance manager, sales manager and now general manager. In his time here he has received Employee of the quarter, the Diplomat Society Honor Award and the Ambassador Award. John loves Dean Arbour because everyone here is part of a team that strives to take care of the customer!

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  • Kelly Smith ,
    Finance Manager
    (989) 362-3489

    Kelly has been in the automotive industry and a team member of Dean Arbour Ford for 14 years! She previously worked in the sales department for 10 years and has since been promoted to Finance Manager. In her time here Kelly has won the E2 Employee Excellence award both in sales and finance. In sales as a level three, two year multi-year winner and in  finance as a level four, four year multi-year winner. She loves Dean Arbour Ford because of "The Team" and because it is all about customer satisfaction!  

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  • Bob Walter ,
    Service Manager
    (989) 362-3489

    Bob has been in the automotive industry for 17 years and he has been a member of Dean Arbour Ford for eight of those years. He was a service advisor for four years before being promoted to service manager. Bob is a Ford master certified service manager. He has won the E2 employee excellence award five years in row. Bob loves Dean Arbour Ford because it is home of the President's Award for 21 consecutive years. He loves the fact that the customers and employees come before anything else and that it has been family owned and operated since 1970!

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  • Tina Winchell ,
    Parts Manager
    (989) 362-3489

    Tina has been in the automotive industry for 20 years, 17 of which have been spent at Dean Arbour Ford. She is a Master Certified Parts Manager. Tina has received both employee of the month and employee of the quarter awards. Recently in 2016 she received Employee of the Year! She loves Dean Arbour because it is "willing to give a person a chance" and it is a fun place to work!

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  • Sharon Yates,
    Office Manager
    (989) 362-3489

    Sharon has been with Dean Arbour Ford of Tawas for two years. While here she has worked in public relations, as a title clerk and cashier. Since she has been here she has been awarded the employee of the quarter award! Sharon loves Dean Arbour Ford because "the people she works with here are super!"

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  • Pam Baker,
    Customer Relations Manager

    Pam has been in the automotive industry for nine years, all of which have been spent with Dean Arbour Ford. Pam has been our receptionist, title clerk and cashier and is currently our employee relations manager. She has received our employee of the month award numerous times, and recently received Employee of the Quarter. Pam loves Dean Arbour Ford because "there has always been a feeling of family here, from the wash rack to Colleen, our Dealer Principal".

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  • Ali Chapleski,
    Internet Marketing Manager

    Ali has worked with Dean Arbour for one year. She has worked in various departments such as service and office, and is now our internet/marketing manager. She loves Dean Arbour because of the family atmosphere, her great co-workers and the lasting impression Dean Arbour leaves on its customers. She is happy to be in the family business.

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  • Tony Nickell,
    Express Lane®Manager
    (989) 362-3489

    Tony has been in the automotive industry for 24 years, and he has been a member of the Dean Arbour Ford team for a little over a year. He manages the "Deans Express Lane". He was awarded our employee of the quarter award in 2015. Tony loves Dean Arbour Ford because it has been in Tawas for as long as he can remember. Dean Arbour Ford has always held high standards for quality work and customer service. and he says this is what motivated him to want to be a part of Dean Arbour Ford!

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  • Barb Robertson ,
    Sales Consultant, Employee Relations, Inventory Manager
    (989) 362-3489

    Barb has been in the automotive industry for 37 years, and she has spent 28 of those years here at Dean Arbour! Barb has worked as a sales and lease consultant, employee relations manager and new inventory manager. She is a multiple year achiever of Ford's E2 Employee Excellence Award, along with Ford's regional product walk around competition and Ford's "Legends and Leaders" sales award. Barb loves Dean Arbour because "everyone here, in every department, takes pride in what they do individually, and we all take pride in what we can accomplish as a team."

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  • Charlie Smith ,
    Sales Consultant
    (989) 362-3489

    Charlie has been in the automotive industry and with Dean Arbour Ford for 26 years! He has been awarded employee of the year twice in his time here. Charlie loves Dean Arbour he says because "we have the best employees anywhere! From sales to service, office, and the managers, I wouldn't want to work anywhere else. Colleen and Mr. Arbour are the best owners you will ever find! Very proud to work here!"

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  • Sharon Muckenthaler, Sales Consultant
    (989) 362-3489


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  • Craig Herriman ,
    Sales Consultant
    (989) 362-3489

    Craig has been in the automotive industry and with Dean Arbour for 15 years. He has worked in both the finance and sales departments and has been awarded employee of the month four times, along with employee of the quarter. Craig says Dean Arbour is special because "having lived here all my life it feels good to take care of the locals. Dean Arbour is a good place to work and good people to work for."

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  • Casey Sweet ,
    Sales Consultant
    (989) 362-3489

    Casey has worked in the automotive industry for 15 years. He has spent 13 of those years in the sales department with the Dean Arbour family and three here in Tawas. He has been recognized for the level two E2 Employee Excellence award and also Employee of the quarter. He loves Dean Arbour for the great popcorn, coffee and family atmosphere!

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  • Tony Escareno,
    Sales Consultant
    (989) 362-3489

    Tony has been in the automotive industry for 16 years. He has spent six and a half of those years in the Dean Arbour Family, and 6 months here at the Tawas store. He has worked as a new and used sales consultant extraordinaire. Tony loves Dean Arbour because of the great facility and great management!

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  • Sandi Beckley ,
    Receptionist

    Sandi has been in the automotive industry for 26 years, and with Dean Arbour Ford for 14 years. While here she has received employee of the month and employee of the quarter twice. Sandi loves Dean Arbour because she "has always felt like family here and the people who work here are great!"

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  • Theresa Harom, Title Clerk
    (989) 362-3489

    Theresa has worked in the automotive industry for 17 years, and she has recently begun her career with us here at Dean Arbour. She says she loves Dean Arbour because in all her years of working in dealerships the employees and staff here are "truly awesome people."

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  • Wes Satterfield, Parts Counterperson
    (989) 362-3489


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  • Kyle Klemish ,
    Service Advisor
    (989) 362-3489

    Kyle has been in the automotive industry and with Dean Arbour Ford for three years. In his time here he was awarded employee of the quarter twice. Kyle loves Dean Arbour Ford because of the "good food, the best sales and service around and the good people who work here."

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  • Melissa Martin ,
    Service Advisor
    (989) 362-3489

    Melissa has been in the automotive industry and with Dean Arbour for five years. She has worked in both the office and in the service department. She is a Master Certified service advisor. Melissa loves Dean Arbour because of the great team that works together to get the customers taken care of!

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  • Jim Meadows ,
    Service Advisor

    Jim has been in the automotive industry for 22 years and he has been with Dean Arbour for six years. Jim is a Master Certified service advisor. While here he has received the Ford Detroit Region Citi Bank Visa Champion award in 2012, the Ford E2 Employee Excellence award twice for level 4 in 2013 and 2014 and also for level 3 in 2015. He received employee of the quarter in 2012 and employee of the year in 2013. Jim loves Dean Arbour because of the excellent team and family oriented environment. Along with having all the tools necessary to succeed, everyone strives to be the best!

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  • Rick Neier ,
    Senior Master Technician

    Rick has been in the automotive business for 42 years! He started working with the Dean Arbour family in 1986 in the pinconning store. He worked as a technician and service manager. He has been in the Tawas store since 1995. He is a Senior Master Technician. He won 3rd place in the PTS technician challenge/Detroit district 2015, and 3rd place overall both 2014 and 2015. Rick loves Dean Arbour Ford because it is family oriented, and overall a great place to work!

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  • Dan Katterman, Technician
    (989) 362-3489


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  • Randy Keller ,
    Master Technician


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  • Mike Westcott ,
    Master Technician

    Mike has been in the automotive industry for 26 years, and he has been with Dean Arbour for 24 of those years. He first started in wash rack and then became a technician within just a few months. He is a Ford Certified Master technician and has been awarded Employee of the month multiple times. Mike chose Dean Arbour because he always wanted to work on vehicles, Fords especially, and because it was the hometown Ford Dealer that has been Family owned and operated for 46 years!

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  • Anthony Kushner, Technician

    Anthony has been in the automotive industry and with Dean Arbour for six years. He spent three years in wash rack before becoming a technician. He has received the Ford certificate of achievement in electrical diagnosis and repair and he is state certified in engine repair, front end and steering, and breaks. Anthony loves working at Dean Arbour because he came from a Ford family and he wanted to be able to fix them!

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  • Emil A. Tamm II, Detail Department

    Emil has been in the automotive industry and with Dean Arbour for about 2 years. He has worked as a porter and in the detail department. Emil loves Dean Arbour because of the "fantastic people, 20+ years in a row as President's Award winners says it all. We are the best!"

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  • Justin Clement, Detail Department

    Justin has been in the automotive industry for about five years, and with Dean Arbour for one. He has worked as a porter, in quick lube and in the detail department. In his time here Justin has won employee of the quarter. Justin loves Dean Arbour because it is a family oriented environment, and well known for customer service and satisfaction!

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  • Gary Wetter, Detail Department


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